Questions You Want to Ask When Using Internet Banking
We are answering your questions about the problems you may encounter when performing banking transactions, so you can use our Internet Banking in its most efficient way.
With the answers below we aim to help you with problems you may encounter when using Internet Banking.
The general information that has to be known when using Internet Banking
- How do I use the Internet Banking?
You can use Internet Banking by logging in with E-password or with card.
- How can I do ‘Username’ and ‘e-password’ changes?
You can change your username from Internet Banking's Security / Password / Username menu, and you can change your e-password from Security / Password / E-password menu. Your e-password should not be easy to be found by others. When creating your password you should consider to include letters and figures.
- How do I get a new Username when I forget my username?
If you have forgot your username you can call our Telephone Banking 444 4 444 and our customer representative can inform you about your username.
- How many times with an incorrect entry Internet Banking will be blocked and how blocking is removed?
If you enter your e-password information incorrectly 3 times the system will stop your access for 3 hours. You can remove your blocking by calling our Telephone Banking 444 4 444 or you can login to our Internet Banking with card and remove your own blocking.
- How can I login with e-password?
If you do not have an Internet Banking e-password, you can login using your card information from ‘With Card’ menu. When logged in you can get an e-password or you can visit our nearest Kıbrıs Iktisatbank Ltd. branches and apply for Internet Banking.
- How can I login with SmartCard debit card and credit card?
After clicking with card menu enter the information asked and start making your transactions easily.
- How is the security application in Internet Banking?
> OTP; One Time Password will be sent to your mobile phone number and you will have to enter in 3 minutes. If entered incorrectly 3 times the system will be blocking.
> Time Restriction; You can give time restriction to your Internet Banking so outside the time period you want your Internet Banking entry can be blocked.
> IP Restriction; You can choose the IP number you want to access your Internet Banking and no other IP can access your Internet Banking.
> %100 Secure Certified Internet Banking; You can use the Internet Banking under the guarantee of certificate with international standards.
- When login to Internet Banking you do not receive your one time password to your GSM number?
You have to check if your mobile phone number’s is open to receive and send sms and you will have to check if your SMS inbox is full. For more information you can call our Telephone Banking 444 4 444.
If your GSM number is not updated on our system please visit Kıbrıs Iktisatbank Ltd.’s nearest branch and ask our customer representative to update your gsm number.
- How can I use Internet Banking safer?
You can make your Internet Banking safer by giving time and transaction restriction from Security / Restrictions menu.
Also you can give time restriction and no one can access your internet branch outside the time period you want.
- Do I have to use Virtual Keyboard?
Virtual keyboard helps you enter your pin and password information without the need of your computers keyboard .
Key logger programs can be installed on you computer without you knowledge and are able to record when you press the keys on the keyboard. Virtual keyboard provide you protection from these risks.
Find out more about financial transactions made out of Internet Banking